Returns & Exchanges
At Vival Studios, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and tagged items. Our curated fashion pieces are designed for longevity, but we are happy to assist if the fit or style isn't perfect for you.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags are attached and the garment is in its original condition.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing